FREQUENTLY ASKED QUESTIONS

Welcome to Mila Coffee Co. We are dedicated to the craft of specialty coffee, sourcing high quality Arabica coffee beans from around the world and roasting them locally in Adelaide. Our mission is to bridge the gap between the farm and your cup, ensuring that every roast highlights the unique, intentional flavour profiles of the bean.

Shipping & Delivery

Q: How do you ensure the coffee I receive is fresh? Order your desired beans, we roast daily so your coffee is always fresh. We operate on a "Roast to Order" model, meaning we don’tpre-roast beans to sit on a warehouse shelf. This active approach ensures your coffee is dispatched "super fresh," arriving at your door just days after being roasted. This sets us apart as most supermarket options often sit in warehouses, transit or on shelves for months, losing their aromatic integrity. Our rapid turnaround preserves the delicate flavour compounds responsible for that first-sip depth.

Q: Where are orders dispatched from? All orders are roasted and dispatched directly from our facility in Windsor Gardens, South Australia.

Q: How does the delivery speed compare to other options? We prioritise a rapid turnaround, generally despatched the same day as ordered if ordered by 11am to ensure the quick delivery experience is received as highlighted by our community. Because we roast and ship locally from Adelaide, you avoid the long lead times associated with mass-market distributors. You receive a product with intentional clarity and aroma, rather than the generic bitterness associated with dark roasted, stale, store-bought coffee.

Our Coffee & Freshness

Q: What is the recommended window for maximum enjoyment? While coffee is a shelf-stable product, its peak flavour profile where the delicate acidity and sweetness are most vibrant is best enjoyed within 3  weeks of the roast date. In saying that, our coffee if stored correctly will still bring you joy for up to 6 weeks.

Pro-Tip: Technical Storage for Longevity To minimise oxidation and preserve the CO2 degassing process essential for flavor development, store your beans in their original sealed bag. Ensure the bag is kept in a cool, dark environment, away from direct light and heat sources.

Q: How do I choose the right coffee for my palate? Whether you prefer a consistent, balanced cup or a journey through a specific terroir, we have a selection designed for technical excellence. For those who enjoy a curated surprise, we recommend the Roaster’s Choice.

 

Q: Can I order my coffee ground? Yes. During the selection process, you can choose whole beans or specify your grind requirements. Our grinding is calibrated to your subscription selection options, ensuring the grind size is optimized for your specific brewing method, whether that be Espresso, Filter or stovetop.

Subscriptions

Q: What are the benefits of a Mila Coffee subscription? Our subscription service is designed for the "set and forget" convenience of the home barista. Never Run Out Coffee!

• 10% Saving: Receive a 10% discount on every recurring order.

• Consistency: Ensure you never run out of fresh-roasted beans.

• Priority Roasting: Subscribers are integrated into our daily roasting schedule for maximum freshness.

Q: How do I set up a subscription? Setup is a streamlined 4-step process:

1. Select Bean: Choose your preferred blend or single origin or roaster’s choice  from our shop.

2. Choose Frequency: Select the "Subscription" option and your desired delivery interval.

3. Choose Size/Grind: Specify your bag weight and grind preference (Whole Bean or Ground).

4. Checkout: Finalise your details to initiate your ongoing fresh coffee delivery.

Q: Is there flexibility if my needs change? Absolutely. We maintain a no-pressure environment. You can modify your bean choice, adjust delivery frequency, or cancel your subscription at any time via your account login.

Wholesale & Cafe Supplies

Q: What services do you provide for wholesale partners? We are more than just a roaster, we are a strategic partner for cafes, restaurants, offices, schools, churches, and sporting clubs. Our wholesale suite includes:

• Consultation & Selection: Leverage Brett’s extensive hospitality background and refined palate to select the flavour profiles that distinguish your business from competitors.

• Staff Education: Technical training and resources to empower your team in the art of espresso extraction, milk texturing, machine hygiene and general operational guidance.

• Equipment Solutions: Expert guidance on the rental, leasing or purchase of industry-leading coffee machinery to ensure operational efficiency.

Q: Do you supply products beyond coffee beans? Yes, we stock the premium Arkadia range of products along with compostable coffee cups, lids, trays and accessories tailored to your venues needs.

About Mila Coffee Co.

Q: Who are the people behind the roast? Mila Coffee Co. was founded in 2015 by Brett and Lauren Davies. Brett, an Adelaide native, applies a palate honed in the wine industry to ensure every batch meets rigorous quality standards. Lauren manages the logistical architecture, design, and marketing that brings Mila to life. They operate locally in Adelaide, supported by their two children and their dog, Macchiato.

Q: What values drive the business? We believe in building a better future for the coffee industry through four foundational pillars:

• Transparency: Openness in how we operate and source.

• Sustainability: Ensuring our environmental footprint is managed & minimised.

• Traceability: Relationships with our  import partners and the farmers who grew them.

• Community: Supporting the local Adelaide coffee culture and our global partners.

Contact & Support

Still have questions? Our team is here to provide technical support or help you choose the perfect roast. We would love to hear from you.

• Phone: 0410 698 247

• Email: hello@milacoffeeco.com.au

• Location: Windsor Gardens, South Australia

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